Users with devices running Android 12 may encounter a "Login failed; please try again" error when attempting to log in to the EPC-M application.
This issue may occur if multiple Schneider applications (such as EPD or MySchneider) are installed alongside EPC-M.
In such cases, auto-login from IDMS may fail.
To resolve the issue, the users should either log out of other Schneider applications or uninstall other apps, delete their user ID from the mobile account settings, and then relaunch EPC-M.
Released for: Schneider Electric Malaysia
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales enquiry online and an expert will connect with you.
