Issue:
When trying to install Service Pack 9 on top of Vijeo Designer an error will appear stating that there is an incompatible version of SoMachine / EcoStruxure Machine Expert installed.
Product Line:
Vijeo Designer 6.2, SoMachine 4.0, SoMachine 4.1, SoMachine 4.2, SoMachine 4.3, EcoStruxure Machine Expert 1.0, EcoStruxure Machine Expert 1.1
Resolution:
After uninstalling SoMachine and Machine Expert make sure to delete this registry keys if they exist:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\SoMachine Software
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Machine Expert Installer
Then reinstall Vijeo Designer 6.2 and apply SP9 as administrator.
Note: SP9 and older is compatible with EcoStruxure Machine Expert 1.2 and up.
Released for:Schneider Electric Nigeria
Issue:
When trying to install Service Pack 9 on top of Vijeo Designer an error will appear stating that there is an incompatible version of SoMachine / EcoStruxure Machine Expert installed.
Product Line:
Vijeo Designer 6.2, SoMachine 4.0, SoMachine 4.1, SoMachine 4.2, SoMachine 4.3, EcoStruxure Machine Expert 1.0, EcoStruxure Machine Expert 1.1
Resolution:
After uninstalling SoMachine and Machine Expert make sure to delete this registry keys if they exist:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\SoMachine Software
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Machine Expert Installer
Then reinstall Vijeo Designer 6.2 and apply SP9 as administrator.
Note: SP9 and older is compatible with EcoStruxure Machine Expert 1.2 and up.
Released for:Schneider Electric Nigeria
