Issue:
How can I view/export PowerChute Event log?

Product Line:
PowerChute Network Shutdown
PowerChute Serial Shutdown
PowerChute Business Edition

Environment:
All supported OS

Solution:
PowerChute Business Edition / PowerChute Serial Shutdown
To export the event log, navigate to the Event Log screen in the PowerChute user interface (UI) and click Export. This will export the event log to a text file, EventLog.txt, located in the agent directory.
The data log exists in the file <agent path>\DataLog on Windows systems and <agent path>/DataLog on Unix/Linux systems.
The default path for Windows OS is C:\Program Files\APC\PowerChute Serial Shutdown\agent



PowerChute Network Shutdown

Starting with PowerChute Network Shutdown 5.2, log in to the web UI and go to Help -> Export Support Logs

For PowerChute Network Shutdown versions 5.1 and below the event log exists in the file <install path>\group1\EventLog.txt on Windows systems and <install path>/group1/EventLog.txt on Unix/Linux systems.

The default path for Windows OS is C:\Program Files\APC\PowerChute\group1


For other logs see Schneider Electric FAQ FA241061 Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.

Released for: Schneider Electric Philippines