Issue
StruxureWare Data Center Expert is not accepting my One Time passcode.
Product Line
StruxureWare Data Center Expert (DCE)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)
Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)
Cause
SturuxureWare / EcoStruxure Data Center Expert requires a 64 character license key that is created at EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/ by combining the passcode and the Data Center Expert's MAC address.
Resolution:
The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.
1. In a web browser, navigate to EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/
2. Log in to the site using e-mail and password or register.
3. Follow the instructions located on the Welcome page.
Released for: Schneider Electric Philippines
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