Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
How do I troubleshoot Supply Mains UnderVoltage faults on the Atlivar Process drives?
Issue:
Drive is tripping on Supply Mains UnderV (USF) fault code.

Product line:
Altivar Process, ATV630, ATV930, Altivar 600, Altivar 900

Environment:
all

Cause:
Supply voltage drops below trip level setting or transient drop in voltage.

Resolution:
Measure the line voltage with a meter.  Confirm the voltage reading matches on the Drive under the Main Menu > Display > Drive Parameters > Mains Voltage.

Check the settings for Undervoltage.  Go to Complete Settings > Error/Warning Handling > Undervoltage handling.
Mains Voltage (URES) should match the measured and monitored line voltage.  For example, if using a 240V drive and the supply voltage is only 208V then change Mains Voltage to 200 VAC.  If using a 480V drive and your supply voltage is 450-470V, then change the Mains Voltage to 460V.

UnderVolt Timeout (UST) - factory setting is 0.2 seconds.  Try increasing this to ride through a momentary voltage sag.

Schneider Electric Philippines

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

  • Start here!

    Find answers now. Search for a solution on your own, or connect with one of our experts.

  • Contact Support

    Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Search FAQs

    Search topic-related frequently asked questions to find answers you need.

  • Contact Sales

    Start your sales inquiry online and an expert will connect with you.

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. For more details, please read our Privacy Policy.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Center
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings