1. Issue
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
Released for: Schneider Electric Philippines
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.
