Product Line
Power Monitoring Expert 8.x, 9.0
Environment
Installer - CU installers
Issue
When installing PME or applying any Cumulative Updates (or in place upgrades) the installer will stop at "Check for Running Applications" even though all the application are not running.
Cause
Any checks for running PME applications during CU install and PME upgrade uses "fuzzy" name check for the program names. The installer broker fragment will search for "vista" only and if there is any third part application with "vista" in the process name it is likely to have this issue.
This can also happen if any other third party process includes any PME app/process in its name.
Resolution
Check in the process tab within Task Manager for process that may have "vista" in its name (or any other PME application, such as "designer", "managementconsole", "diagviewer", "repgen", "upg_firm") and stop that process till you successfully complete the installation.
Power Monitoring Expert 8.x, 9.0
Environment
Installer - CU installers
Issue
When installing PME or applying any Cumulative Updates (or in place upgrades) the installer will stop at "Check for Running Applications" even though all the application are not running.
Cause
Any checks for running PME applications during CU install and PME upgrade uses "fuzzy" name check for the program names. The installer broker fragment will search for "vista" only and if there is any third part application with "vista" in the process name it is likely to have this issue.
This can also happen if any other third party process includes any PME app/process in its name.
Resolution
Check in the process tab within Task Manager for process that may have "vista" in its name (or any other PME application, such as "designer", "managementconsole", "diagviewer", "repgen", "upg_firm") and stop that process till you successfully complete the installation.
Released for: Schneider Electric Philippines
