After upgrade Nutanix Cluster Check (NCC) 4.6.2 PowerChute Network Shutdown cannot power down AHV hosts.

Issue:
After upgrade to (Nutanix Cluster Check) NCC 4.6.2 the AHV root account gets locked out if the password is changed. This will prevent PowerChute from shutting down AHV hosts.

Product:
PowerChute Network Shutdown

Environment:
Nutanix AHV host, NCC 4.6.2

Cause:
The AHV root account gets locked.

Solution:
Upgrade NCC to version 4.6.3. Please refer to the following Nutanix Knowledge Base article - https://portal.nutanix.com/page/documents/kbs/details?targetId=kA07V000000H4dZSAS

Released for: Schneider Electric Philippines