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Welcome to the Schneider Electric Website

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Search FAQs

Why does PowerChute Network Shutdown web page fail to load to web browser when running on Windows Hyper-V?

Issue:
Unable to open the interface to PowerChute Network Shutdown running on Windows Hyper-V servers when connecting using Internet Explore or Firefox.

Product:
PowerChute Network Shutdown

Environment:
PowerChute Network Shutdown versions 4.1 and 4.2 running on Windows Hyper-V when connected to the web page using Internet Explore or Firefox.

When running PCNS 4.2 you will see in the error.log file "java.lang.OutOfMemoryError: GC overhead limit exceeded"


You will not see that error when running PCNS 4.1. With both PCNS 4.2 and 4.1 you may see the error "The site can't be reached"


Cause:
Java issue

Solution:
Update to Java JRE 8u102 or above