How can we help you today?

How to Discharge (Brain Dead) Smart UPS

​The Brain Dead procedure performs a hard reset of the Smart-Ups microprocessor. It does not however reset saved preferences.
Resolution:
Brain Dead:

If you have an SUA or SUM unit, you can use this procedure to switch between Serial and USB communications. It forces a ""reboot"" of the internal microprocessor, but it will not erase any stored settings.
Useful for basic troubleshooting as it resets the internal intelligence of the UPS.

For SU, SUA, SUM, or SURT Units:
1) Turn off and unplug UPS from wall
2) Press and hold the OFF button again
3) You may see a quick flash of the LED's and you should hear an audible ""click"" from the UPS.
4) Plug UPS back into the wall and turn UPS back on

For SMC, SMT and SMX Units:
1) Turn off and unplug UPS from wall
2) Disconnect Battery
3) You may hear an audible ""click"" from the UPS.
4) Reconnect battery, plug unit back in the wall, and turn UPS back on



Schneider Electric Thailand

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

Need help?

Product Selector

Product Selector

Quickly and easily find the right products and accessories for your applications.

Get a Quote

Get a Quote

Start your sales inquiry online and an expert will connect with you.

Where to buy?

Where to buy?

Easily find the nearest Schneider Electric distributor in your location.

Help Center

Help Center

Find support resources for all your needs, in one place.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Center
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Schneider Electric Community
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings