Use the Price & Availability tool in mySE for full visibility of our available products. Easy access to product information and product ordering details all in one place.
mySE provides easy access to your delivery details. Check the status of your order, find relevant documents and view the latest details of your delivery.
This short video will guide you through the process of raising a Stock Cleanse on mySE. By using this new tool within mySE you will be able to efficiently create your stock cleanse requests with easy reference to your order details. Our Returns and Post Sales Support Team will then be able to verify and process your Stock Cleanse Request much more quickly and efficiently.
Creating an Order Entry Claim in mySE
This short video will guide you through the process of raising an Order Entry Claim on mySE. Using this tool, you can log claims for all order query types including incorrect pricing, incorrect surcharges, order modification errors, incorrect product advice given, etc. You will be able to quickly log your claims in mySE so that our Returns and Post Sales Support Team can action them more efficiently, providing you with a faster response and resolution.
Creating a Logistics Claim in mySE
This short video will guide you through the process of raising a Logistics Claim on mySE. Using this tool, you can log claims for all logistics query types, including items damaged on delivery, missing boxes, delivered to an incorrect address, products not labelled or labelled incorrectly, short picks, over picks and incorrect picks. By using this new tool within mySE you will be able to quickly log your claims so that our Returns and Post Sales Support Team can action them more efficiently, providing you with a faster response and resolution.
My Claims - Viewing Claim Status in mySE
This short video will show you how to track the process and outcome of your claim or return request in mySE. You will have full visibility of claims at header and line level, as well as details including values, handling charges, who created the claim, the claim reason, and many other details.
My Draft Claims - Creating and Saving Draft Claims in mySE
This short video will demonstrate how you can save a claim request as a draft in mySE and then come back to it at a later point to continue and submit.
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