mySE: Check orders status, price and availability | Schneider Electric UK

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What is mySE?

Your own, personalised self-service portal.

Get easy access to all the information and support you need:

Access to online catalogues and product selectors
Real-time price and availability
Easy order entry and modification
Track order and delivery status details

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Fast access to a range of Product Selectors

Our Product Selector tool helps you to select the products that match your needs.

Whether you have a catalogue reference or configurable product, this tool will help you save time finding the products and compatible accessories.

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Simple end-to-end order management

Price & Availability

Use the Price & Availability tool in mySE for full visibility of our available products. Easy access to product information and product ordering details all in one place.

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Order Entry

Place your orders digitally with the order entry functionality in mySE. Select your preferences from a range of order and delivery options.

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Order Modification

Access and modify your orders after they’ve been placed. mySE Order Modification allows you to easily make some changes to your orders online.

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Order & Delivery Status

mySE provides easy access to your delivery details. Check the status of your order, find relevant documents and view the latest details of your delivery.

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Creation and Visibility of Claims and Returns

Creating a Stock Cleanse in mySE

This short video will guide you through the process of raising a Stock Cleanse on mySE. By using this new tool within mySE you will be able to efficiently create your stock cleanse requests with easy reference to your order details. Our Returns and Post Sales Support Team will then be able to verify and process your Stock Cleanse Request much more quickly and efficiently.

Creating an Order Entry Claim in mySE

This short video will guide you through the process of raising an Order Entry Claim on mySE. Using this tool, you can log claims for all order query types including incorrect pricing, incorrect surcharges, order modification errors, incorrect product advice given, etc. You will be able to quickly log your claims in mySE so that our Returns and Post Sales Support Team can action them more efficiently, providing you with a faster response and resolution.

Creating a Logistics Claim in mySE

This short video will guide you through the process of raising a Logistics Claim on mySE. Using this tool, you can log claims for all logistics query types, including items damaged on delivery, missing boxes, delivered to an incorrect address, products not labelled or labelled incorrectly, short picks, over picks and incorrect picks. By using this new tool within mySE you will be able to quickly log your claims so that our Returns and Post Sales Support Team can action them more efficiently, providing you with a faster response and resolution.

My Claims - Viewing Claim Status in mySE

This short video will show you how to track the process and outcome of your claim or return request in mySE. You will have full visibility of claims at header and line level, as well as details including values, handling charges, who created the claim, the claim reason, and many other details.

mySchneider app

Need access on the move? Click here to find out about the mySchneider app.

<meta name="smartbanner:title" content="mySchneider"> <meta name="smartbanner:author" content="Schneider Electric SA"> <meta name="smartbanner:price" content="Free"> <meta name="smartbanner:price-suffix-apple" content=" - On the App Store"> <meta name="smartbanner:price-suffix-google" content=" - Google Play"> <meta name="smartbanner:icon-apple" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:icon-google" content="//lh3.googleusercontent.com/lAVirntKlp63vbntUZvOkMvZI8fE4rIoA5Lwif9M09VxzFhcWE21sTDYqJqOqIPqg4m4=w300-rw"> <meta name="smartbanner:button" content="VIEW"> <meta name="smartbanner:button-url-apple" content="http://m.onelink.me/e5bff3e5"> <meta name="smartbanner:button-url-google" content="https://app.appsflyer.com/com.schneider.qrcode.tocase?pid=Web&c=Smart_app_bannerGB"> <meta name="smartbanner:enabled-platforms" content="android">  <link rel="stylesheet" href="[PublicationUrl]/assets-re1/css/smartbanner.min.css" /> <script type="text/javascript" src="[PublicationUrl]/assets-re1/js/smartbanner.min.js"></script>

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