You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also, you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you will see "Unable to load permanent storage m11.cfg. If this file is corrupted, you may need to re-install".
Product:
PowerChute Business Edition version 10.0.2 Agent
Environment:
All supported Windows OS
Cause:
Security changes made to Agent 10.0.2
Solution:
Uninstall PowerChute Business Edition 10.0.2 and install PowerChute Serial Shutdown, available at
https://www.se.com/ww/en/product-range/137943580-powerchute-serial-shutdown
Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also, you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you will see "Unable to load permanent storage m11.cfg. If this file is corrupted, you may need to re-install".
Product:
PowerChute Business Edition version 10.0.2 Agent
Environment:
All supported Windows OS
Cause:
Security changes made to Agent 10.0.2
Solution:
Uninstall PowerChute Business Edition 10.0.2 and install PowerChute Serial Shutdown, available at
https://www.se.com/ww/en/product-range/137943580-powerchute-serial-shutdown
Released for: Schneider Electric Vietnam
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
