You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue: The UPS reports "Event Code 0xC3E1" alarm on the LCD.
Note: this may lead to additional alarms being reported e.g., Battery Module Not Connected, Battery Disconnected
Product Line: SRTL5KRM2UI, SRTL5KRM2UT
Environment: UPS firmware version 03.1 or earlier
Resolution: This issue is addressed in UPS firmware version 03.2 Upgrade the UPS firmware to version 03.2 or later. Refer to FA170679 or FAQ000242942 for more information on how to update the UPS firmware.
Note: this may lead to additional alarms being reported e.g., Battery Module Not Connected, Battery Disconnected
Product Line: SRTL5KRM2UI, SRTL5KRM2UT
Environment: UPS firmware version 03.1 or earlier
Resolution: This issue is addressed in UPS firmware version 03.2 Upgrade the UPS firmware to version 03.2 or later. Refer to FA170679 or FAQ000242942 for more information on how to update the UPS firmware.
Released for: Schneider Electric Vietnam
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue: The UPS reports "Event Code 0xC3E1" alarm on the LCD.
Note: this may lead to additional alarms being reported e.g., Battery Module Not Connected, Battery Disconnected
Product Line: SRTL5KRM2UI, SRTL5KRM2UT
Environment: UPS firmware version 03.1 or earlier
Resolution: This issue is addressed in UPS firmware version 03.2 Upgrade the UPS firmware to version 03.2 or later. Refer to FA170679 or FAQ000242942 for more information on how to update the UPS firmware.
Note: this may lead to additional alarms being reported e.g., Battery Module Not Connected, Battery Disconnected
Product Line: SRTL5KRM2UI, SRTL5KRM2UT
Environment: UPS firmware version 03.1 or earlier
Resolution: This issue is addressed in UPS firmware version 03.2 Upgrade the UPS firmware to version 03.2 or later. Refer to FA170679 or FAQ000242942 for more information on how to update the UPS firmware.
Released for: Schneider Electric Vietnam
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
