Issue:
Standard warranty for a Drive or Softstarter.
Product Line:
Altistart, Altivar
Environment:
All
Cause:
NA
Resolution:
The date of purchase indicated on the distributors invoice or receipt can be used to determine if the drive or a Softstarter is in warranty. The standard warranty is 18 months. If no receipt or invoice is available, the date code of the drive can be used to determine if the drive is in warranty. This date code is imbedded into the Serial number that is located on the right side label of the unit below the bar code. The first 2 digits indicate the manufacturing plant. The next two digits indicate the last two numbers of the year it was manufactured and the next two digits indicate the week of that year. The following numbers indicate the sequence of drive.
example: 8B 092124041 (8B = manufacturing location, 09 = year 2009, 21 = week). The warranty ends November of 2010 (18 months from May 2009).
Standard warranty for a Drive or Softstarter.
Product Line:
Altistart, Altivar
Environment:
All
Cause:
NA
Resolution:
The date of purchase indicated on the distributors invoice or receipt can be used to determine if the drive or a Softstarter is in warranty. The standard warranty is 18 months. If no receipt or invoice is available, the date code of the drive can be used to determine if the drive is in warranty. This date code is imbedded into the Serial number that is located on the right side label of the unit below the bar code. The first 2 digits indicate the manufacturing plant. The next two digits indicate the last two numbers of the year it was manufactured and the next two digits indicate the week of that year. The following numbers indicate the sequence of drive.
example: 8B 092124041 (8B = manufacturing location, 09 = year 2009, 21 = week). The warranty ends November of 2010 (18 months from May 2009).
Released for:Schneider Electric South Africa
