Unable to log into the Enterprise Server

1. Verify that the enterprise server is running
   • Go to Start > All Programs > Schneider Electric > StruxureWare X.X > StruxureWare Software Administrator
   • Verify that the Server Status is Running. If it is stopped, then click the Start Service button, click OK.
     
   • Log into the server through Workstation.
     
2. Lockout after restoring a backup set
   • If an enterprise server backup set has just been restored, it may take several minutes for the server to come back online depending on the size of the database.
   • Wait for the server to come back online and try logging in again.

Unable to log into the Automation Server

1. Verify the Ethernet connection
   • Go to Run > cmd.
   • Ping the IP address of the automation server. If it fails to communicate to the controller verify that the ethernet connections are good and that there are no IT issues.
     
2. Lockout after restoring a backup set
   • If an automation server backup set has just been restored, it may take several minutes for the server to come back online depending on the size of the database.
   • Wait for the server to come back online and try logging in again.
     
3. Verify the IP address
   • Go to Start > All Programs > Schneider Electric > StruxureWare X.X > StruxureWare Device Administrator
   • Connect to the automation server with a USB wire.
   • Select the automation server once it is visible in the Device Administrator window and click the icon to launch PuTTY.
     
   • Login into the automation server (default login is admin, and password is admin).
   • enter the command: setip. Click enter.
   • Click enter multiple times to display the automation server network settings. Look for the IP address to verify that you are logging into the correct controller.

Released for: Schneider Electric South Africa