I have a 1PH APC Product. What is your warranty policy?

Product Line

APC equipment purchased from qualified and legitimate resellers and/or distributors.

Resolution

At APC by Schneider Electric, we value your business and are committed to ensuring your devices are properly registered and supported.

To verify your unit’s warranty status or correct any details, please use our online services:
🔗 Check Warranty Status

Warranty Policy References

For your convenience, warranty policies are outlined in the following resources:

• APC Back-UPS™ and APC Portable Power Station (Schneider OffGrid):
  🔗 View FAQ

• APC Smart-UPS™:
  🔗 View FAQ

• APC Rack PDU, Rack ATS, and SmartSlot™ Cards:
  🔗 View FAQ

• APC Symmetra LX and RM™, including compatible replaceable modules:
  🔗 View FAQ

Warranty Discrepancies and Support

In rare cases, warranty records may not reflect the actual purchase date. If you notice any discrepancies or would like to confirm or correct your warranty details, please contact us:

📞 Phone: 1-800-800-4272
💬 Live Chat: Chat with Technical Support

Please have the following information ready:

• Model or SKU number
• Serial Number (SN) of the device or accessory

Note: The location of the serial number may vary depending on the model. Our support team can assist you in locating it.

Warranty Disclaimer

Schneider Electric reserves the right to refuse warranty correction for any unit or device not purchased through authorized resellers or legitimate distributors.

To ensure eligibility for warranty support, customers may be required to present proof of purchase from a recognized sales channel.

For a list of authorized resellers and distributors, please visit:

🔗 Schneider Electric Partner Locator

Released for: Schneider Electric South Africa