Issue:

Customer is having an issue with the Energy Values from a HDPM6000 device will log into Power Monitoring Expert even though the Energy logs are set to roll over on the meter webpage.

Product Line:

HDPM6000

Environment:

HDPM6000 Firmware V6.2.11 Energy Logs

Power Monitoring Expert

Cause:

Even though the Energy logs are configured to roll over on the meter's webpage, the firmware does not recognize this setting, causing the meter to stop logging energy values into Power Monitoring Expert.

Resolution:

As of now the workaround is to manually reset energy values either through Modbus writes or web page of meter. Next firmware release after V6.2.11 will address this behavior and roll over the energy as expected.

For more information on how to perform a Modbus write using Modbus Tester please refer to the article: FA180037

Released for: Schneider Electric South Africa