How can I view/export PowerChute Event log? | Schneider Electric Australia

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How can I view/export PowerChute Event log?

Issue:
How can I view/export PowerChute Event log?

Product Line:
PowerChute Network Shutdown
PowerChute Serial Shutdown
PowerChute Business Edition

Environment:
All supported OS

If the operating system is Windows but the version is unknown, navigate to Search and enter settings or CMD to open a command prompt

Search for the settings page

Double-click on Settings.

Settings icon

Then System.

System icon

Scroll to About and double-click About.

Click About

Via the command prompt, in search enter CMD

Windows Search

Then double-click on Command Prompt to open a command prompt.

Command prompt icon

Enter the command

systeminfo | findstr /B /C:"OS Name" /C:"OS Version"

commanded enter in the command prompt

On Linux, open a terminal and enter cat /etc/*-release to review the operating system version information.

cat /etc/*-release

terminal window command

Solution:
PowerChute Business Edition / PowerChute Serial Shutdown
To export the event log, navigate to the Event Log screen in the PowerChute web user interface (UI) and click "Create PowerChute Zip Archive". This will export the event log to a text file, EventLog.txt, located in the agent directory.

The default path for Windows OS is C:\Program Files\APC\PowerChute Serial Shutdown\agent

The default path on Linux is /opt/APC/PowerChute Serial Shutdown/agent

To determine the PowerChute version and gather the PowerChute logs, navigate to the PowerChute web user interface (UI), go to About in the upper-right, and scroll to the bottom of the page.

PCNS export logs page

PowerChute Network Shutdown

To find the version of PowerChute Network Shutdown that is running open the PowerChute web user interface (UI) and go to Help - About.

PCNS about page

Starting with PowerChute Network Shutdown 5.2, log in to the web UI and go to Help -> Export Support Logs

PCNS export logs page Download logs

The logs will be compress and downloaded to the system default download page.

For PowerChute Network Shutdown versions 5.1 and below the event log exists in the file <install path>\group1\EventLog.txt on Windows systems and <install path>/group1/EventLog.txt on Unix/Linux systems.

The default path for Windows OS is C:\Program Files\APC\PowerChute\group1

For other logs see Schneider Electric FAQ FA241061 Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.