{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais
{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

What causes "AI exception handler Window OS errno=-35 database path or file name too long OS erno = 5,DLL; RDM330" error when launching Concept 2.5 SR1,SR2 or 2.6 SR1, SR2?

A Technical problem has come to our attention that concerns users who utilize Automatic Updates from Microsoft on O.S. Windows 2000 or WinXP SP2.
Launching Concept issues the following error:

"AI exception handler" Window
OS errno=-35 database path or file name too long"
OS erno = 5, DLL; RDM330

On closing Concept:

Concept Window
Error ID AI-11343 -35 database file/path name too long

This error indicates that certain Service Updates from Microsoft have interacted with the Concept Install. These Microsoft patches are typically installed through Automatic Update.

The interim fix is to go to Control Panel - Add/Remove Programs and uninstall KB840987 and KB841533.

More detail on the Microsoft patches can be found on
KB 840987 http://www.microsoft.com/technet/security/bulletin/ms04-032.mspx
KB 841533 http://www.microsoft.com/technet/security/bulletin/ms04-032.mspx

We are presently investigating this issue.

Note: this does not include Microsoft Win XP SP1.

Legacy KB System (APS) Data: RESL166949 V1.0, Originally authored by on , Last Edited by on
Related ranges: Concept
Explore more

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.
Explore more