Why is my Wiser Air (North America model) account showing unable to reach device?

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Why is my Wiser Air (North America model) account showing unable to reach device? - Wiser Air EOL (North America models) -

Product Line:
Wiser Air (North America model)
Resolution:

End of Life Announcement for Wiser Air Thermostat

Schneider Electric announces the end-of-life and end-of-support in North America for the Wiser Air Thermostat and the decommissioning of the Wiser Air Thermostat mobile and web applications.

The Schneider Electric Support Team will continue to help customers still using the product until the servers are decommissioned.

Eligible Wiser Air Thermostat models:

WISERAIR10BLKU
WISERAIR10BLKUS
WISERAIR10WHTUS
WISERAIR10BLKCA
WISERAIR10WHTCA

Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

Released for:Schneider Electric Australia

Published on:15/04/2016Last Modified on:14/05/2025