{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais
{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Why is my Wiser Air (North America model) account showing unable to reach device?

Product Line:
Wiser Air (North America model)
Wiser Air must connect to the internet in order to be accessed from your account.
  • Make sure the wireless router is connected to the internet.
  • Verify the thermostat is connected to WiFi, Wiser-M, and Wiser-N.
    • If any of the above are disconnected on Wiser Air, you will need to restart the thermostat by inserting a paperclip in the hole on the bottom of the thermostat for 10 seconds. 
  • If problem continues contact Wiser Tech Support at (855) 559-4737

Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

Explore more
Wiser Air

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.
Explore more
Wiser Air