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Why is my Wiser Air (North America model) account showing unable to reach device? - Wiser Air EOL (North America models) -

Product Line:
Wiser Air (North America model)
Resolution:
End of Life Announcement forWiserAirThermostat
Schneider Electric announces the end-of-life and end-of-support in North America for theWiserAirThermostat and the decommissioning of theWiserAirThermostat mobile and web applications.
The Schneider Electric Support Team will continue to help customers still using the product until servers are decommissioned.
Wiser Air models
EligibleWiserAirThermostat models:
  • WISERAIR10BLKU
  • WISERAIR10BLKUS
  • WISERAIR10WHTUS
  • WISERAIR10BLKCA
  • WISERAIR10WHTCA

Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

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