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Why is my Wiser Air (North America model) account showing unable to reach device?

Published date: 28 April 2020

Product Line:
Wiser Air (North America model)
Resolution:
Wiser Air must connect to the internet in order to be accessed from your account.
  • Make sure the wireless router is connected to the internet.
  • Verify the thermostat is connected to WiFi, Wiser-M, and Wiser-N.
    • If any of the above are disconnected on Wiser Air, you will need to restart the thermostat by inserting a paperclip in the hole on the bottom of the thermostat for 10 seconds. 
  • If problem continues contact Wiser Tech Support at (855) 559-4737


Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

 

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