Product Line
Power Monitoring Expert 9.0, 2020, 2021, 2022, 2023
Environment
Device Type Installer - Management Console
Issue
Device Type Installer (DTI) gives an error when attempting to install device type: 'Cannot find ProductRegInfo'. Is DTI installed correctly?
Cause
The user does not have permission to add the following Registry Key:
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\DefaultFirmware
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\TemplateStrings\DefaultVoltsMode
Resolution
Use a Windows administrator account to create a new Device Type or run Management Console/Device type editor as an administrator directly.
Power Monitoring Expert 9.0, 2020, 2021, 2022, 2023
Environment
Device Type Installer - Management Console
Issue
Device Type Installer (DTI) gives an error when attempting to install device type: 'Cannot find ProductRegInfo'. Is DTI installed correctly?
Cause
The user does not have permission to add the following Registry Key:
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\DefaultFirmware
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\TemplateStrings\DefaultVoltsMode
Resolution
Use a Windows administrator account to create a new Device Type or run Management Console/Device type editor as an administrator directly.
Released for: Schneider Electric Australia
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