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Welcome to the Schneider Electric Website

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PME Licensing. How/When to contact the Software Registration Center (SRC)

PME (All Versions)

When to contact SRC
Contact SRC in the following scenarios

  • SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
  • They can also raise the return limit (default is 2 per calendar year).
  • SRC Agents can help you solve any activation Issue
  • SRC contact information is available from help/support menu from the License Manager or Floating License Manager.

SRC Agents cannot troubleshoot licensing issues, please address to the technical support team

SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request

How to contact SCR
Link to the Software Registration Centers:

RegionsHours of OperationSpoken LanguagesEmailPhone
EuropeMonday to Friday 8:30am to 5:00pm (CET)English, Germansrc-eeurope@schneider-electric.com+420 281 088 696
North and Central AmericaMonday to Friday 8:00am to 5:00pm (EST)Englishsrc-americas@schneider-electric.com+1 888 266 8705 (US/Canada)
+1 978 975 9755 (other locations)
South AmericaMonday to Friday 8:30am to 5:00pm (CET)Englishsrc-southamerica@schneider-electric.com+420 281 088 696
Asia and PacificMonday to Friday 9:00am to 5:00pm (AEST)Englishsrc.asiapacific@schneider-electric.com+61 2 9125 8531
FranceMonday to Friday 8:00am to 6:00pm (CET)Frenchglobal-src-france@schneider-electric.com08 25 012 999 (France)
+33 492 088 268 (other locations)
ItalyMonday to Friday 8:00am to 6:00pm (CET)Italianit-registrazione-software@schneider-electric.com+39 011 4073333