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PME Licensing. How/When to contact the Software Registration Center (SRC)

Published date: 08 July 2020

Environment
PME (All Versions)
Licensing

When to contact SRC
Contact SRC in the following scenarios
 

  • SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
  • They can also raise the return limit (default is 2 per calendar year).
  • SRC Agents can help you solve any activation Issue
  • SRC contact information is available from help/support menu from the License Manager or Floating License Manager.


SRC Agents cannot troubleshoot licensing issues, please address to the technical support team

SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request


How to contact SCR
Link to the Software Registration Centers:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us
 

Regions Hours of Operation Spoken Languages Email Phone
Europe Monday to Friday 8:30am to 5:00pm (CET) English, German src-eeurope@schneider-electric.com +420 281 088 696
North and Central America Monday to Friday 8:00am to 5:00pm (EST) English src-americas@schneider-electric.com +1 888 266 8705 (US/Canada)
+1 978 975 9755 (other locations)
South America Monday to Friday 8:30am to 5:00pm (CET) English src-southamerica@schneider-electric.com +420 281 088 696
Asia and Pacific Monday to Friday 9:00am to 5:00pm (AEST) English src.asiapacific@schneider-electric.com +61 2 9125 8531
France Monday to Friday 8:00am to 6:00pm (CET) French global-src-france@schneider-electric.com 08 25 012 999 (France)
+33 492 088 268 (other locations)
Italy Monday to Friday 8:00am to 6:00pm (CET) Italian it-registrazione-software@schneider-electric.com +39 011 4073333


 


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