Suppose the following happens when connecting the DCCABKIT6 cable between Laptop and DALIcontrol Duo Mode 3 Power Supply (DCDALCIP250-2).

In Device Manager find something like

The cable has likely been used with some other product that has recognised the FDTI chip and installed this LibUSB driver which is not recognised by the Simple Wizard which sees a different device ID

BEFORE GOING FURTHER REALISE THAT ONCE COMPLETE THE OTHER DEVICE WILL NO LONGER FIND ITS REQUIRED DRIVER.

Right click on this entry in the Device Manager and select Properties from the menu

And proceed to the Driver tab

…and select <Update Driver>

… and Select <Browse my computer for Drivers>

Select <Let me pick from a list of available drivers on my computer>

With this next Dialog un-tick the Show compatible hardware

In this case you should see Manufacturer FTDI and Select from the Model USB Serial Port which should start the install finishing with…

From here you should now be able to connect.

It is important to note that when connecting to the DALIcontrol Duo Mode 3 Power Supply (DCDALCIP250-2) with the DCCABKIT6 programming cable and running DCBMWizard or SimpleWizard that the power supply be in mode 1. To achieve this on the DCDALCIP250-2 press and hold the <ON A> button and momentarily press the <TEST A> button. The Line A indicator will single pulse 5x to indicate the mode.

If there is a compatible driver installed you can try tick Show Compatible hardware, then try selecting one of the drivers below.

If there are no drivers to be found on the Computer in question it is then possible to download the software by going to the following on  your web browser https://support.arduino.cc/hc/en-us/articles/4411305694610-Install-or-update-FTDI-drivers and follow the instructions laid out.

Also go to https://ftdichip.com/drivers/ and follow up with https://ftdichip.com/document/installation-guides/

Released for: Schneider Electric Australia