Problem: The self-test status of SRTG UPS models reports "Refused" after a successful self-test
Product Line: UPS models with the prefix SRTG
Cause: Due to the current firmware logic, it is expected behavior that SRTG UPS models report "Refused" after a successful self-test. The expected self-test status sequence is Status: In Progress -> Actual self-test screen -> Status: Refused, as shown below:
 -> 
 -> 
 
Resolution: A future firmware update will improve the UPS self-test reporting.
Released for: Schneider Electric Australia
Need help?
- Product Selector- Quickly and easily find the right products and accessories for your applications. 
- Get a Quote- Start your sales inquiry online and an expert will connect with you. 
- Where to buy?- Easily find the nearest Schneider Electric distributor in your location. 
- Help Centre- Find support resources for all your needs, in one place.