Troubleshooting 3rd Party Meter Communication Issues in EVCE Webpage

Issue Summary:

The third-party meter status is showing a red cross on the EVCE webpage, signifying that there is no communication between the LMS and the meter.

Product Line:

• EcoStruxure EV Charging Expert (EVCE),
• Panel Server Universal (PAS600L),
• 3rd Party Meter

Environment:

• 3rd Party Meter (Crompton SL1-01), PAS600L, and LMS

Resolution:

Verify the IP address and slave address in the EVCE webpage.

• IP address should be that of the PAS600L.
• Slave address must match the meter’s configuration.

Check the custom meter settings in EVCE Webpage.

• Some meters may require register offsets (e.g., offset by 1).

Use a Modbus tool or the PAS600L webpage to read meter data.

• If data is visible, the meter and PAS600L are communicating correctly.

Confirm both the LMS and PAS600L are on the same network.

• Try pinging both IP addresses.

Disable DHCP client and manually set IP address, subnet mask, and gateway.

Released for: Schneider Electric Australia