Goals and Symptoms

This KB applies to ION Enterprise 6.0 and up on Windows Server 2008 (x64) with SQL 2005 (x64).
Running the RSConfigurationWizard tool will throw an error:

Error Setting Web Service Identity

At this point, the setup will not complete and will quit.

Causes and Fixes

1. Browse to the Microsoft SQL Server Reporting Services Instance folder:
C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\ReportServer
(this path may very depending on your installation)

2. Manually edit rsreportserver.config:
Right Click on the file and Open With notepad.exe

3. Use Ctrl + F to find the WebServiceAccount tag.

4. Check if the Web Service Account tag is empty:
<WebServiceAccount></WebServiceAccount>

5. If the tag is empty add NT Authority\NetworkService and save so it looks like:
<WebServiceAccount>NT Authority\NetworkService</WebServiceAccount>

6. Restart Reporting Services service

7. Open up IIS configuration

8. Browse to the Application Pools

9. Open up the Advanced Options for the Classic .NET AppPool

10. Set Identity to NetworkService (see screen shot)

11. Repeat for DefaultAppPool



12. Run RS2008WRConfiguration Wizard (see RESL203767)