Energy Pulsing cannot be setup on the E5600 via the Optical Probe

Issue:

When connecting to an E5600 meter for the first time, energy pulsing cannot be properly enabled when configuring the meter through the optical port only.

Product Line:

E5600 meter

Environment:

ION Setup
Optical probe
Modbus communication

Cause:

Although KY Relay #1 and KY Relay #2 can be enabled and KT/KE values configured through the optical port, the meter will not generate pulses until meter pulsing is explicitly enabled via the Modbus interface.

When connected through Modbus, the same configuration screen indicates that the meter is ready to pulse through its digital output, but the internal pulsing enable flag is not set by optical configuration alone.

Resolution:

If meter pulsing is configured via the optical probe and no pulses are observed at the digital output, complete the following steps:

1. Communicate to the meter using Modbus (for example, via ION Setup).
2. Navigate to the KY Relay configuration.
3. Enable KY Relay #1 and KY Relay #2, then click Send to apply the settings.
4. Confirm that a valid KE value is selected.
5. Verify that the digital output now generates pulses.

After pulsing has been enabled through Modbus, the meter will correctly generate energy pulses on the configured digital output.

Note: E5600 Meter is obsolete and the end of commercialization was 2015, click the following link for more information: E5600 Meter Obsolescence (obsolete) End of Commercialization