Environment
Any PME version up to 2020
Licensing

When to contact SRC
Contact SRC in the following scenarios

• SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
• They can also raise the return limit (default is 2 per calendar year).
• SRC Agents can help you solve any activation Issue
• SRC contact information is available from help/support menu from the License Manager or Floating License Manager.

What SCR cannot help with?

• SRC Agents cannot troubleshoot licensing issues, please address to the technical support team.
• SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request.
• SCR Agents cannot release licenses for PME versions 2021 onwards. Please contact PME-OrderSupport@se.com or your local support for help.

How to contact SCR
Link to the Software Registration Centers:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us

Regions	Hours of Operation	Spoken Languages	Email	Phone
Europe	Monday to Friday 8:30am to 5:00pm (CET)	English, German	src-eeurope@schneider-electric.com	+420 281 088 696
North and Central America	Monday to Friday 8:00am to 5:00pm (EST)	English	src-americas@schneider-electric.com	+1 888 266 8705 (US/Canada) +1 978 975 9755 (other locations)
South America	Monday to Friday 8:30am to 5:00pm (CET)	English	src-southamerica@schneider-electric.com	+420 281 088 696
Asia and Pacific	Monday to Friday 9:00am to 5:00pm (AEST)	English	src.asiapacific@schneider-electric.com	+61 2 7255 7811
France	Monday to Friday 8:00am to 6:00pm (CET)	French	global-src-france@schneider-electric.com	08 25 012 999 (France) +33 492 088 268 (other locations)
Italy	Monday to Friday 8:00am to 6:00pm (CET)	Italian	it-registrazione-software@schneider-electric.com	+39 011 4073333

Gepubliceerd voor: Schneider Electric Belgium