How do I select products to add to my cart?
Watch our video below on selection methods.
How do I check Price and Availability for products?
Check out the video below for more information!
How do I finalize my order?
Follow along for order management tips in the video below.
How is the estimated delivery date calculated?
By looking at inventory on hand, inventory coming in, all open orders in the system, calculating the 48-hour warehouse processing time to pick/pack/ship, and then calculating the transit time from the default Schneider Electric distribution center to your default shipping location = Estimated Delivery Date.
How do I check historical pricing in mySchneider?
Navigate to the price & availability screen in mySchneider. Select the calendar icon in the Price Date field. Adjust the dates to check historical pricing. Enter your product (s) and Search. The price date will be displayed accordingly on the results screen.
Can I change from standard ground shipping to collect, or 3rd party next day air in mySchneider?
No, you cannot make this change in mySchneider. Please contact the Customer Care Center for assistance with this.
How can I make changes to or modify an order?
Order modification in mySchneider allows you to make certain changes to orders. Standard orders submitted via mySchneider, EDI, etc., are eligible for Order Modification. MTS (Made to Stock) items are eligible to be modified if a delivery has not been created.
What orders and product types are in Scope for mySchneider Order Modification?
Standard orders submitted via mySchneider, EDI, etc., are eligible for Order Modification. Orders submitted via SE Advantage are not in scope at this time. MTS (Made to Stock) items are eligible to be modified if a delivery has not been created. MTO (Made to Order) items are eligible to be modified if a delivery has not been created AND if the item is on Purchaser Hold. Modifications are based on pre-defined business rules. ETO/PBO/SE Advantage orders are not eligible for mySchneider order modification currently. If the Modify Order button is not displayed or if modification options are suppressed on the screen, that means the line and/or order is not eligible for any changes.
What can I do with mySchneider Order Modification?
With mySchneider Order Modification you can do the following: Cancel a line, Cancel an order, Add a line (same business day as original order was placed), Modify service level/expedite (change a line from ground to air shipment), Change a requested delivery date, Update a Ship To address, and Reduce the quantity on a line. The changes will be sent for processing and mySchneider will be updated accordingly.
Why don’t I see the Modify Order button on my order?
There is logic in mySchneider that will only allow modifications to be made if the order aligns with the predefined business rules. For example, if a delivery has been created at the warehouse and the product is being picked/packed, you will not be allowed to make any changes to the line.
How do I cancel a line on my order?
Navigate to the order, click Modify Order. Locate the line(s) to be canceled. Check the box to the far right to indicate you’d like to cancel this line. Select the corresponding reason as to why you’d like to cancel. Click Review Changes, then Submit. The changes will be sent for processing and mySchneider will be updated accordingly.
How do I add a line to my order?
Navigate to the order, click Modify Order. Scroll to the line items on the order and click the + to add more lines. Type in the part # and quantity, click Review Changes and Submit. This can only be done the same business day the order was placed. The changes will be sent for processing and mySchneider will be updated accordingly. Please note, you will be responsible for any additional charges associated with changes made to your order. Examples include, but are not limited to, adding additional lines/product to your order, changing from standard ground to premium delivery service, etc.
How do I change the service level on my order?
The service level can be changed at the line level using mySchneider Order Modification. Navigate to the order, click Modify Order. Select the new service level, click Review Changes and Submit. The changes will be sent for processing and mySchneider will be updated accordingly. Please note, you will be responsible for any additional charges associated with changes made to your order. Examples include, but are not limited to, adding additional lines/product to your order, changing from standard ground to premium delivery service, etc. This can be modified for orders/lines where Schneider Electric manages the freight; this is not eligible for 3rd party/collect shipments.
How do I change the requested delivery date on my order?
The requested delivery date can be changed at the header or line level using mySchneider Order Modification. Navigate to the order, click Modify Order. To change the requested delivery date on the order, select a date from the calendar in the header section on mySchneider. Scroll down to check the box next to the Line # column heading to have the new requested delivery date cascaded to all lines on the order, then return to the header and click, Copy CRD on checked lines. Alternatively, you may update the requested delivery date using the calendar on the individual lines. The changes will be sent for processing and mySchneider will be updated accordingly. Please note, changing the requested delivery date is not a commitment from Schneider Electric and we cannot guarantee availability of product as inventory levels fluctuate.
How do I update the shipping address on my order?
The ship to address can be changed at the header level of an order in mySchneider using mySchneider Order Modification. Navigate to the order, click Modify Order. On the order header, click, Modify Ship To Address. Make your changes and click Save, Review Changes, then Submit. The changes will be sent for processing and mySchneider will be updated accordingly.
How do I reduce the quantity on a line?
The quantity on a line can be reduced using mySchneider Order modification. Navigate to the order, click Modify Order. Scroll down to the line items, in the Total Qty Ordered column, indicate how many you would like to purchase. For example, if you originally ordered quantity 3 and would like to cancel 1 and keep 2 on order, put 2 in the blank field under the original order quantity. Click Review Changes, then Submit. The changes will be sent for processing and mySchneider will be updated accordingly.
What is the cut-off time for air or emergency orders?
The cut-off time for air or emergency orders to ship same day is as follows:
- Mechanicsburg - 5:00 PM Eastern
- Athens - 4:00 PM Central
- Chino - 2:00 PM Pacific
- Halton Hills (Canada only) - 3:00 PM Eastern
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