First: upgrade the firmware to the latest version
Firmware upgrades
When meter firmware is upgraded — security configuration remains the same until changed, including usernames and
passwords/passcodes- It is recommended to review security configuration after an upgrade to analyze privileges for new
or changed device features and revoke or apply them according to your company policies and standards-
See Firmware upgrades for information about firmware upgrades.
Second: perform a user account reset
Performing user account resets using the display - PM5500
Performing user account resets using the display
If the Username or Password credentials for Administrator role account or for multiple Administrator role accounts
are lost, you can reset user accounts and roles using the meter display.
NOTE: For PM5563 meter model without PM5RD remote display, you must buy PM5RD to perform this user account
reset.
1. Navigate to Maint > Resets.
2. Move the cursor to point to User Acc Resets, then press Select.
3. Press Reset.
4. Enter the reset passcode (default is "0"), then press OK to reset the user accounts and roles to factory default
settings.
5. Press Yes to confirm the reset or No to cancel and return to the previous screen.
