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PME - User Manager shows "Unable to get user data due to the following code: 400 Bad Request"

Issue

User Manager displays an error message "Unable To Get User Data" with code "400 error" or "400 Bad Request":

400 error bad request

The system log displays the error: "This constraint cannot be enabled as not all values have corresponding parent values."

This constraint cannot be enabled as not all values have corresponding parent values

Product Line
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024

Environment

Web Applications

User Manager

Cause

A conflict in the database prevents User Manager from populating the list of users.

Resolution

Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.

1. Open SQL Server Management Studio and connect to the PME SQL Server.

2. Execute the following script:

DELETE FROM [ION_Network].[dbo].[GroupMembershipMap]

WHERE TrusteeID NOT IN (SELECT UserID FROM [ION_Network].[dbo].[Users])

3. Refresh the Web Applications.