Issue:
The HMIET6 model doesn’t appear in either Vijeo Designer or EcoStruxure Operator Terminal Expert.
Product Line:
HMIET6 family
Environment:
Vijeo Designer Basic v2.0 and newer
Cause:
You may be trying to use the wrong software to download your project to the HMIET6.
Resolution:
The software needed to program the HMIET6 family is Vijeo Designer Basic. This is a free software available for download on the Schneider Electric website.
Important: Vijeo Designer Basic is not the same as Vijeo Designer. Projects created in Vijeo Designer cannot be opened or converted in Vijeo Designer Basic due to differences in features.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)