Resolution:

• Inspect the Drive Connector Pins

Check if any of the pins are bent on the drive where the option card plugs in.
If bent pins are found, carefully straighten them or replace the drive if necessary.

• Swap Option Cards

Try swapping the option cards between drives.
Observe whether the issue stays with the original drive or follows the card.

If the issue follows the card: The card may be faulty.
If the issue stays with the drive: The drive may be the source of the problem.

• Test the Drive Without an Option Card

Remove the option card and power up the drive.
If the drive faults without the card installed, a replacement drive may be required.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Released for: Schneider Electric Canada