If you have already installed the Schneider Energy Monitor for Solar following the instructions in the Schneider Energy Monitor Solar Installation Guide, and are having trouble getting it up and running, ensure that:

The Solar current sensors are plugged into the middle port of your monitor and that their stickers are facing the same direction (it doesn't matter which direction, as long as they're the same.)

It is sunny outside during the calibration step. In order to complete calibration, the Schneider Energy Monitor needs to see at least 500W of total solar production.

If you’re seeing a high negative production number or a number that doesn’t match your solar inverter’s reading, then one of the solar sensors is likely facing the wrong direction and should be flipped.

If you've had the Schneider Energy Monitor for Solar installed successfully for a while and are experiencing sudden issues with your solar data, like negative numbers during the day, a reboot of the Schneider Energy Monitor (at the breaker) may solve the issue. If it does not, please contact our support team.

Some users may see negative solar production numbers at night. This is not necessarily abnormal as most inverters draw some power to operate.

Note: If you have micro-inverters, and run into issues during the solar setup process, please contact our Support team so we can help you get set up.

Released for:Schneider Electric Canada