Question 1

What type of breakers is used in the NBLP Federal Pioneer panelboards?

Accepted Answer

Issue:Breakers used in the NBLP Federal Pioneer PanelboardsProduct Line:FPE PanelboardsEnvironment:Applies to NBLP, NBC, NBDP, CDP type panelboardsResolution:The NBLP panelboards take NB type breakers.

Question 2

Are Visio Files of NetShelter cabinets or other APC products available?

Accepted Answer

Issue: Customers require Visio stencils of APC products. Product Line:NetShelter SX Environment: All versions and serial ranges. Cause: Visio files are being requested. Resolution : All Visio stencils are released to the public for free and available on the APC website: https://www.se.com/us/en/download/doc-group-type/120245927022-CAD,+Drawings,+&+Curves/If you don't find a Visio of the product you're looking for, you can contact Technical Support to ask if there is one, but all available Visio files should be posted to the link provided above.We do not have Visio files for Smart-UPS or Back-UPS products. Other file types are available on the individual product pages of the APC website.Example: go to the APC website and search AR3100, then go to that product page. Next, click on the Documentation tab. All available drawing files are listed under the Documentation tab.

Question 3

How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device?

Accepted Answer

Issue You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.You had a problem with a previous upgrade attempt and need the instructions in order to correct it.Your device came pre-loaded with the wrong application and you need to load the correct application. Product Line Network Management Card 2 - AP9630, AP9631, AP9635Network Management Card 3 - AP9640, AP9641, AP9643Network Management Card 3 for Easy UPS – AP9544, AP9547Network Management Card 4 – AP9644 Environment All serial numbersAll firmware versions (unless otherwise noted) CauseUsers may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or unsuccessful and these instructions can be followed to remedy the problem.Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.NOTE: To upgrade to firmware version 3.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware. For more information, see www.se.com/secure-nmcResolutionFind Correct FirmwareWhen upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have. AP9630, AP9631, AP9635 - Network Management Card 2AP9641, AP9641, AP9643 - Network Management Card 3AP9544, AP9547 - Network Management Card 3 for Easy UPS The application firmware required depends on what product your NMC is installed in. Some examples include: For NMC2 devices: SUMX for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSY3P for Symmetra 3-Phase UPS For NMC3 devices: SU for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSUCAN for Smart-UPS UltraRPDU2G for rPDU (Rack Power Distribution Unit)SY3P for Symmetra 3-Phase UPS For Easy UPS NMC devices: EU1P for Easy UPS 1-PhaseEU3P for Easy UPS 3-Phase NOTE: These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.NOTE: If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117 NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.Download Firmware Navigate to www.apc.com/secure-nmc and click the Software and Firmware tab.Find and download the latest firmware file for your NMC. NOTE: To upgrade to firmware version 3.0.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware.Alternatively, visit https://www.apc.com/us/en/download/software-firmware/ and enter your NMC part number (e.g. AP9641), click the Firmware category, and download the latest firmware file. NOTE: Firmware updates of NMC3 or NMC4 for 3-Phase UPS and PDU can only be done by Schneider Electric qualified services representatives. Please contact your local Schneider Electric Service Representative or Schneider Electric Certified Service Partner for details. Update FirmwareThere are different ways that you can upload the firmware for each device. Please choose a method that works best for you. NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations prior to beginning any of these steps. Secure NMC System (SNS) Tool - Network Management Card 3 (for firmware versions 3.0 and higher)Universal Serial Bus (USB) 1.1 - Network Management Card 2 and 3 devices with a USB port (AP9631, AP9635, AP9641, AP9643 and RPDU devices (RPDU2G) and Smart-UPS Ultra devices with embedded NMC3 – for firmware versions 2.5 and lower)Firmware Upgrade/Update Utility - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)XMODEM - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual (FTP prompt) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual - Secure CoPy (SCP) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower) Secure NMC System (SNS) Tool - Network Management Card 3 (firmware versions 3.0 and higher) Download the Secure NMC System (SNS) Tool from the APC/Schneider Electric website. As of SNS Tool v4.0, all units can be upgraded using the same program, excluding PDU's in an NPS setup. Part # (SKU) Secure NMC System (SNS) Tool SFNMC3FMTSU Secure NMC System Tool for Smart-UPS SFNMC3SUCAN Secure NMC System Tool for Smart-UPS Ultra SFNMC3RPDU Secure NMC System Tool for PDU SFNMC3FMTEU1PSecure NMC System Tool for Easy UPS On-Line NOTE: There are different versions of the SNS Tool depending on the application you are running on your NMC3. To access the firmware in the SNS Tool, you need a valid Secure NMC subscription. See www.apc.com/secure-nmc for more information. Double-click the self-extracting ZIP file. Add devices to the SNS Tool: To add one at a time: Click Add Devices and enter: the NMC’s IP address/FQDN/hostname the protocol and port to transfer the firmware file. SCP is recommended as it’s more secure than FTP. Note: The selected protocol must also be enabled on the NMC3. the user name and password To add more than one at a time: Open the devices.csv file in the downloaded SNS Tool directory and add the device details. Note: Lines that start with a semi-colon ; will not be processed. Save and close the devices.csv file. In the SNS Tool, click Add Devices. Click Import Device File – this button only appears if data is detected in the devices.csv file. Click Query Devices. Click Query Devices. Click Add Devices. Activate licenses for selected NMCs: Click on NMCs in the Device List and click License Devices. If you have more than 1 NMC in the Device List, use Ctrl+click to multi-select. Enter the Activation ID from the purchased Secure NMC System subscription and click Confirm & Activate. (If you have the SNS Tool installed on another PC and want to check if any of the NMCs are already licensed, you can click Sync License(s) to do so). Update firmware for selected NMCs: Click on NMCs in the Device List and click Update Firmware. If you click Update Firmware without selecting any NMCs from the Device List, the Firmware Management Tool will automatically select all of the NMCs that are eligible to update (Device Status = Ready for update). Universal Serial Bus (USB) 1.1 – Network Management Card 2* devices with USBNOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. NOTE: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive’s file system must be FAT, FAT16, or FAT32. (NTFS will not work).1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.2. Create a folder on your USB flash drive called apcfirm .3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow: Firmware ModuleBinary File APC Boot Monitor apc_hw05_bootmon_109.bin APC Operating System (AOS) apc_hw05_aos_712.bin Application Module apc_hw05_sumx_712.bin Language Pack* sumx_712_frFrdeDeruRuitItesEs.lpk *Optional language pack upgrades/changes are supported via USB if the device you’re upgrading already has BootMonitor v1.0.8 or higher (BootMonitor performs the upgrading function). NOTE: Not all NMC2 applications support language packs. 4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. NOTE: (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace “xx” with the version of firmware you will be upgrading to): BM=apc_hw05_bootmon_xx.binAOS=apc_hw05_aos_xx.binAPP=apc_hw05_sumx_xx.binLANG=sumx_xx_frFrdeDeruRuitItesEs.lpk 5. Add the upload.rcf file to the apcfirm folder on the flash drive.6. Insert the flash drive into the USB port on the NMC2.7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files. NOTE: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.8. Wait for 2-5 minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.Universal Serial Bus (USB) 1.1 – Network Management Card 3 devices with USB (firmware versions 2.5.0 and lower)This feature is available in bootloader version v1.3.3.1 and higher. Before starting the transfer, make sure the USB drive is formatted in FAT, FAT16 or FAT32. Download the firmware upgrade file.Create a folder named apcfirm on the USB flash drive.Place the .nmc3 file in the apcfirm directory.Use a text editor to create a file named nmc3.rcf. (The file extension must be .rcf, not .txt for example.)In nmc3.rcf, add a line for the firmware package to be upgraded. For example, to upgrade Smart-UPS application version v1.5.0.6, type: NMC3=apc_hw21_su_2-5-0-6.nmc3Place nmc3.rcf in the apcfirm folder on the flash drive.Insert the flash drive into a USB port on your NMCReboot the NMC and wait for the card to reboot fully. Firmware Upgrade/Update Utility – Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)If you have a Windows computer, you can use the Firmware Upgrade Utility (NMC2)/Firmware Update Utility (NMC3) to upgrade the firmware.If you have any other type of computer, then you will need to manually upload each firmware file to the Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.NOTE: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.Once the firmware has been saved, the executable will prompt you for the IP address of the Network Management Card that you want to upgrade.Once you enter the IP address, click enter.You will be prompted for a username and password. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.If using the NMC2 Firmware Upgrade Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now. If using the NMC3 Firmware Update Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Start Update. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.Verify that the firmware upgrade was successful. Log into the Web UI and navigate to About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in. XMODEM – Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 or lower) Network Management Card 2 (AP9630, AP9631, AP9635)*NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Select a serial port at the local computer and disable any service that uses the port.2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.NOTE: If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.8. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.Network Management Card 3 (AP9640, AP9641, AP9643)1. Select a serial port at the local computer and disable any service that uses the port.2. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM>. Once you have entered Boot Monitor mode correctly, the Network Management Card 3's status LED will be solid orange in color. (Boot Monitor mode is required on NMC3 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Boot Monitor prompt returns.7. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps. Manual (via FTP) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc> 3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.Typically, the password will appear on the screen as *** or not at all as you type. Connected to 192.168.1.100220- APC FTP server ready.User (192.168.1.100 :(none)): apc331 User name okay, need password.Password: apc230 User logged in, proceed.ftp> 5. Upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix. ftp> bin (specifies binary transfer mode which is required)200 Command okay.ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put aosxx.bin (xx being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.200 Command okay.150 Opening data connection for aos301.bin###############################################################250 Requested file action okay, completed. Management Card Rebooting....327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)ftp> 6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers. ftp>byeC:\apc> 7. Wait about 20 - 30 seconds.8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.NOTE: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:ftp> put /Users/Admin/Downloads/aosxx.bin /aosxx.binNetwork Management Card 31. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc>3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in as Administrator (apc is the default user name and password). 5. Upgrade the firmware:ftp> bin (specifies binary transfer mode which is required)ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put apc_hw21_SU_xx.nmc3 (xx being the version number downloaded)6. When FTP confirms the transfer, type quit to close the session. 7. Wait about 20 - 30 seconds. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.Manual (via Secure CoPy) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Identify and locate the firmware modules described in the preceding instructions for FTP.2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xx to represent the version number of the AOS module: scp apc_hw05_aos_xx.bin apc@158.205.6.185:apc_hw05_aos_xx.bin 3. Use a similar SCP command line, with the name of the application module, to transfer the application firmware module to the Management Card. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base Article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing Network Management Card 3Use an SCP command line to transfer the .nmc3 file to the Management Card. The following example uses xx to represent the version number of the application module: scp apc_hw21_SU_xx.nmc3 apc@158.205.6.185:apc_hw21_SU_xx.nmc3 NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing amber.

Question 4

What is the default password for EcoStruxure Panel Server?

Accepted Answer

From firmware version v002.005.000 onward, all EcoStruxure Panel Server (PAS) models include a default Username: SecurityAdmin and Password: AAAAAAAA. These credentials are required during the initial installation or after a factory reset, but they can be changed once the setup is complete. Refer to the User Guide for additional details. In general, the PAS requires the default username and password when accessing the device locally. However, when configuring Data Publication settings or managing Cybersecurity features, the default credentials must be changed to ensure proper security. Figure 1: Initial commissioning This can initially be completed using one of the following methods: • EcoStruxure Power Commission (EPC) software. Download here. • The EcoStruxure Panel Server (PAS) homepage via its embedded web interface. The EcoStruxure Panel Server documentation can be found in the following links: FAQ000239552HERE If you are unable to log into the webpage due to a lost or forgotten password, refer to the User Guide under “Resetting to Factory Settings” for instructions.

Question 5

When attempting to connect from EcoStruxure Machine Expert to a PLC or Simulator, the message "Gateway not configured properly" appears.

Accepted Answer

IssueWhen attempting to connect from EcoStruxure Machine Expert to a PLC or Simulator, the message "Gateway not configured properly" appears. Product LineEcoStruxure Machine ExpertSoMachineResolutionThere are a few known possible cases where this could occur:Case 1: The Gateway service (CoDeSys Gateway V3) cannot be started because of a USB driver component that is not installed.1) Attempt to Start the Gateway from the Gateway Management Console:2) If the service Starts, then Case 1 is not the issue. If this does NOT start, it is possible that the XBTZG935 USB driver is not installed.3) To install this driver, close all SoMachine and/or EcoStruxure Machine Expert instance(s), then go to Windows File Explorer to this path:C:\Program Files (x86)\Schneider Electric\EcoStruxure Machine Expert\Tools\Gateway\Driver\XBTZG935Setup\4) From there run xbtzg935setup.exe as Administrator.5) Reboot the PC6) Check Windows Services that the service "XBTZG935 USB Link Cable" is running:7) Start EcoStruxure Machine Expert and refresh the Device Communication SettingsCase 2: EcoStruxure Machine Expert Logic Builder may not have Windows permissions to connect to the Gateway Console ("CoDeSys Gateway V3") Service.Attempt to run EcoStruxure Machine Expert as Administrator and retry.Case 3: There are multiple versions of EcoStruxure Machine Expert and/or SoMachine installed on the same Windows device.When there are multiple versions of EcoStruxure Machine Expert/SoMachine installed on one machine, the Gateway is not overwritten by the LAST-installed software suite and running the last-installed Logic Builder may cause it not to recognize the older version of the Gateway service.-> In this case, follow these steps:1) Run either the SoMachine Configuration Manager or Schneider Electric Software Installer tool of the FIRST-installed software2) Uninstall this version of SoMachine or EcoStruxure Machine Expert.3) In your newest version of EcoStruxure Machine Expert, install the "Gateway" component (if you create a support ticket with tech support, they can provide you a separate installer package if needed)4) Reinstall the older SoMachine or EcoStruxure Machine Expert that you uninstalled in Step 1Case 4: The issue occurs only when using Simulation Mode.In this case, try deleting the cache of the Simulator:1) Close all instances of SoMachine and EcoStruxure Machine Expert2) Delete the folder: C:\ProgramData\CODESYS\Simulation\3) Launch SoMachine or EcoStruxure Machine Expert4) Attempt to Login to your Simulator once again.If the issue persists, contact Schneider Electric Technical Support for Industrial Automation for further assistance.

Question 6

What is the phone number to the Canadian technical support group for customers in Canada?

Accepted Answer

Issue:Canadian technical support group. Product Line:All Environment:All Cause:Technical support in Canada Resolution:1-800-565-6699

Question 7

How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, SRYL, XP, and XU series Smart-UPS?

Accepted Answer

Issue: Most Smart-UPS products feature user updateable UPS Firmware.This allows for ongoing improvements, feature enhancements, and cybersecurity remediations of Smart-UPS products after deployment.Product line: CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, SRYL, XP, and XU series Smart-UPSEnvironment:Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.Devices that do NOT have updateable firmware: UPS Models with the prefixes SRC, SU, SUA, SUM, SURT, SURTA, SURTDSMX750, SMX1000, SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120 V devices built prior to date code 1037. Date code is the first 4 numbers in your serial number. (e.g. Serial Number AS1036123456 would not be supported.) Resolution:There are several methods to update the firmware of the UPS:Locally via a Serial connection using the Firmware Upgrade Wizard application. This is the most universal method and should be used whenever possible. CLICK HERE to update using a Serial connection and the Firmware Upgrade Wizard. (RECOMMENDED) Remotely via the web interface of the Network Management Card (NMC): requires a a SmartSlot or Embedded NMC. CLICK HERE to update using the web interface of the Network Management Card Remotely via the command line interface of the Network Management Card (NMC): requires a a SmartSlot or Embedded NMC.CLICK HERE to update using the command line interface of the Network Management Card Remotely via SmartConnect - supported only by EcoStruxure Ready Smart-UPS devices only (UPS Models with the prefixes SCL, SMC, SMT, SMTL, SMX, SRTL models with a "C" suffix; e.g. SMX1500IC, SCL500RMI2UC, SMT1500C, SMX1000C). CLICK HERE to update via Smart-Connect Locally via a USB flash drive - supported by XU1K3LLXXRCC and certain Smart-UPS SRT and SRTL UPS models only. CLICK HERE to update via a USB flash drive The Firmware Upgrade Wizard, Network Management Card, SmartConnect and USB methods may require that the UPS output power is turned off. If the UPS output power must be turned off, ensure that your network access is not dependent on the UPS for power when updating via the Network Management Card or SmartConnect.

Question 8

What is the difference between PNP and NPN when describing 3 wire connection of a sensor?

Accepted Answer

Most industrial proximity sensors (inductive, capacitive, ultrasonic and photo electric) are solid state.The term solid state refers to the type of components used within the sensor. Solid state electronic components such as transistors are used to switch the output of the sensor upon detection of an object.Two specific types of 3 wire sensors are available; PNP and NPN. The difference is a result of the internal circuit design and type of transistors used. Refer to attached document for simple explanation of the two.A key point to observe is that PNP and NPN has nothing to do with whether the sensor is normally open (N/O) or normally closed (N/C), i.e. a PNP sensor may be either N/O or N/C as can an NPN be either N/O or N/C.Please note that the subject of this FAQ is specifically related to wiring PNP/NPN outputs for sensors, not to give a detailed understanding of transistor technology. However, for ease of understanding please see attached a page extracted from our Practical Aspects book, showing (in brief) transistor terminology and circuit diagrams. Further learning material regarding PNP and NPN transistors can be found online from several sources. Why two types?The selection of a PNP sensor verses an NPN sensor is determined by the nature of the circuit the device is to be used in. When used in a traditional relay type control circuit, it is normally possible to use either the PNP or the NPN type of sensor as shown below. PNP sensors tend to be more commonly used. WiringTraditional relay type control circuit; Use with a programmable logic controller (PLC).When selecting a sensor to be used with a PLC, it is very important that the sensor matches the type of PLC input card to be used.Two types of input cards exist, those that 'sink' current (also known as positive logic) and those that 'source' current (also known as negative logic). It is worth mentioning, that whilst the terms sinking / sourcing and positive / negative logic are well known in some industries, they are not always commonly used terms. It is therefore important to identify the type of sensor to be used with the PLC card based on the PLC manufacturer's documentation and / or wiring diagrams.Most common in Europe is the 'sinking' type of input, these will be used with the PNP sensor as shown below. Less common nowadays are input cards that 'source', these were popular in Asia and require the NPN type of sensor in order to operate correctly. Many modern PLC input cards can be configured and wired to be either 'sinking' or 'sourcing' although it will usually necessitate all inputs on a particular input card being configured the same. NOTE the dotted line in the following diagram is optional and may or may not be required, depending on your hardware/setup. The key wires to take note of are solid red, black and blue wires.

Question 9

Can a customer call DPSG directly, for Drive and Softstart troubleshooting help?

Accepted Answer

Issue : Drives Product Support Group direct contact number.Product Line : Altivar Drives & Altistart Soft StartsCause : How to contact the support group for drive and soft start.Resolution : Yes. Call our Toll Free number at 1-888-778-2733.Select option 1 to enter an existing case number, or key in your 5-digit Premier Support Contract number. ORSelect option 2 for Technical Support QueueAndSelect option 4 for AC Drives and SoftstartsEmail address is drive.products.support@se.comChat live via chat portal : Live Chat SupportNormal hours are 8am to 8pm EST, Monday to Friday. Emergency support is available outside normal hours for a fee or available to customers with a Premier Support Contract. If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com) If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team. If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

Question 10

What is the NEMA enclosure rating of the SPD part number HEPD80/HEPD50?

Accepted Answer

Issue:HEPD80 Enclosure Rating. Product Line:Home Surge Protective Device, Surgelogic Environment:Surgelogic products, United States Cause:Specifications pertaining to enclosure Resolution:The HEPD80 and HEPD50 carries a NEMA 4X enclosure rating, suitable for both indoor and outdoor installation.

Question 11

What is the difference between Open and Close transition for Automatic Throwover Applications?

Accepted Answer

Issue: Automatic Throwover. Product Line: Switchgears and Switchboards. Environment: Switchgears and Switchboards. Cause: Define Open and Close Transitions. Resolution: The Automatic Throwover System (ATS) operates when the primary source is shut down, transferring the load to the secondary source. In other words, the ATS disconnects the load from Source 1 and connects it to Source 2, which can be a secondary utility or an emergency generator, ensuring a steady power supply. In a closed transition, there is a brief period when both sources are connected to the load simultaneously, operating in a parallel system. In contrast, during an open transition, both sources cannot be connected at the same time. Switchgears and switchboards usually have ATS functionality, which can be controlled by a Programmable Logic Controller (PLC) or Protection Relays.

Question 12

Do we have service entrance barrier kit for NQ main lug panelboard?

Accepted Answer

Issue: Service Entrance application on NQ main lug panelboard Product Line: NQ, NF, I-line Panelboards Answer: NQ panelboard service entrance barrier kit is for main breaker application only not on main lug.

Question 13

PACTware® - How to update device catalog

Accepted Answer

There are three ways to access the device Catalog in PACTware®: 1. By clicking on the Device Catalog icon: 2. By going to the View menu and clicking on "Device catalog": 3. By pressing F3 on your keypad. While using any of the methods explained above open the Device Catalog, which will be shown on the right of your PACTware® screen. Click on the Update device catalog button. A message will pop up asking if you want to Create new PACTware® device catalog. Say YES by pressing the Yes button: A new message like the one below will be displayed. WAIT until the process is finished. Once the process is completed the pop-up window will automatically disappear, and the Device catalog database will be now be updated. NOTE: If the DTM you are looking for does not appear in the Device Catalog after updating the database, it may indicate that the DTM for your instrument type has not been installed on your computer. If that is the case, - Download the DTM installer from se.com and unzip it to a local folder in your computer. - Close PACTware (PACTware cannot be running while installing your DTM)- Run the installer as an Admin (right click on the file and click on "run as administrator").Once the DTM is installed, open PACTware and update the Database library with the steps explained in this knowledge article. Questions: Help is available at FieldDevices-Support@se.com

Question 14

What does the term "NEMA Type 1A" refer to?

Accepted Answer

NEMA Standards Publication 250-1997, "Enclosures for Electrical Equipment (1000 Volts Maximum)" no longer lists this enclosure type. This enclosure type is commonly accepted to be referring to a NEMA 1 enclosure with a gasketed cover.

Question 15

Insulation Resistance Testing and Humidity

Accepted Answer

Issue:How does humidity affect insulation resistance testing results?Product Line:Circuit BreakersEnvironment:Molded case and insulated case breakersResolution:High humidity can drastically reduce insulation resistance testing results for circuit breakers.Some equipment acceptance testing documents suggest values above 100 mega ohms and normally that is okay however high humidity can drastically reduce the results of the insulation resistance values. Below is a sample of how higher humidity can reduce the IR values, making the 100 mega ohms acceptance testing values invalid.40% humidity: breaker IR value above 500 mega ohms, typical 1 G ohm*75% humidity: breaker IR value around 10 mega ohms*95% humidity: breaker IR value around 4 mega ohms**All values above are functional and conforming. Values derived from test data on Powerpact H frame breakers in a Schneider Electric laboratory.The IEC 60947 standard, section 6.1.3.1 states that IR testing should be done below 50% humidity and states a 1 M ohm minimum IR value for a new breaker.NEMA AB-4 recommends IR values for breakers, less than one mega ohm (1,000,000 ohm) should be investigated. The Schneider Electric field testing and maintenance guide also states the same one mega ohm value, as written below.Severe environmental conditions can reduce the dielectric strength ofmolded case circuit breakers. Check insulation resistance during electricalsystem testing.To check the insulation resistance, perform the following steps:1. De-energize and isolate the circuit breaker.2. Clean the circuit breaker as described earlier.3. Using a megohmmeter with a capacity of 500–1000 Vdc, apply voltagefrom:a. Each phase-to-ground with the circuit breaker on (circuit breakercontacts closed).b. Phase-to-phase with the circuit breaker on (circuit breaker contactsclosed).c. Between each line and load terminal with the circuit breaker off(circuit breaker contacts open).4. Record resistance values. Resistance values of less than one mega ohm(1,000,000 ohm) should be investigated.

Question 16

What is the difference between PNP and NPN when describing 3 wire connection of a sensor?

Accepted Answer

Most industrial proximity sensors (inductive, capacitive, ultrasonic and photo electric) are solid state.The term solid state refers to the type of components used within the sensor. Solid state electronic components such as transistors are used to switch the output of the sensor upon detection of an object.Two specific types of 3 wire sensors are available; PNP and NPN. The difference is a result of the internal circuit design and type of transistors used. Refer to attached document for simple explanation of the two.A key point to observe is that PNP and NPN has nothing to do with whether the sensor is normally open (N/O) or normally closed (N/C), i.e. a PNP sensor may be either N/O or N/C as can an NPN be either N/O or N/C.Please note that the subject of this FAQ is specifically related to wiring PNP/NPN outputs for sensors, not to give a detailed understanding of transistor technology. However, for ease of understanding please see attached a page extracted from our Practical Aspects book, showing (in brief) transistor terminology and circuit diagrams. Further learning material regarding PNP and NPN transistors can be found online from several sources. Why two types?The selection of a PNP sensor verses an NPN sensor is determined by the nature of the circuit the device is to be used in. When used in a traditional relay type control circuit, it is normally possible to use either the PNP or the NPN type of sensor as shown below. PNP sensors tend to be more commonly used. WiringTraditional relay type control circuit; Use with a programmable logic controller (PLC).When selecting a sensor to be used with a PLC, it is very important that the sensor matches the type of PLC input card to be used.Two types of input cards exist, those that 'sink' current (also known as positive logic) and those that 'source' current (also known as negative logic). It is worth mentioning, that whilst the terms sinking / sourcing and positive / negative logic are well known in some industries, they are not always commonly used terms. It is therefore important to identify the type of sensor to be used with the PLC card based on the PLC manufacturer's documentation and / or wiring diagrams.Most common in Europe is the 'sinking' type of input, these will be used with the PNP sensor as shown below. Less common nowadays are input cards that 'source', these were popular in Asia and require the NPN type of sensor in order to operate correctly. Many modern PLC input cards can be configured and wired to be either 'sinking' or 'sourcing' although it will usually necessitate all inputs on a particular input card being configured the same. NOTE the dotted line in the following diagram is optional and may or may not be required, depending on your hardware/setup. The key wires to take note of are solid red, black and blue wires.

Support Center

Download Center

Support Center

Download Center

Support Center

Download Center

Support

Company

Product Resources

Quick Links

Partners

Industries

Insights
opens new tab

Accessibility