What is the maximum ambient temperature that a transformer can be...

Issue: Ventilation and cooling is an important issue in the installation and operation of transformers Product Line: LV Transformers Environment: Applies to all Low Voltage (LV) Transformers by...

Can a 3-phase QO load center be used on a 240 V "high leg" system?

Issue: Application Product Line: QO Load Center Resolution: Yes, but it is important to understand some limitations. This "high leg" delta system referred to is actually a 3 phase, 4 wire,...

Is a Line Contactor ahead of the soft start required as referred to in the...

Issue: Is a Line contactor required ahead of the soft start? Product Line: Altistart 22, ATS22 Environment: All models and serial numbers Cause: None Resolution: The purpose of the line contactor is...

Is the use of Noalox antioxidant, for termination to Panelboards,...

Issue: Can a Noalox antioxidant, for termination to Panelboards, prohibited? Product Line: NQ/ NF/ I Line/ QMB Environment: Installation Cause: Restrictions Resolution: The use of an antioxidant ,...

Can the branch neutral bars be cut or disconnected in a QO or Homeline...

Issue: Application Product Line: QO and Homeline Load Center Resolution: No, The neutral system in the QO and Homeline load centers are considered a split branch neutral system. Half of the branch...

Does the branch wiring of a hospital isolated power system require color...

Issue: Color coding required for the branch wiring of a hospital isolated power system Product Line: Hospital isolated power systems Environment: NFPA99, NEC517.160 Resolution: The NEC requires color...

What is the difference between XB4/XB5 and ZB4/ZB5?

Issue: How are complete devices and parts indicated in the 22mm lines? Product Line: Push Buttons and Operator Interface Environment : Harmony Pushbuttons Cause : Product Features Resolution : XB...

Can the LR2D or LRD overload relay with single phase sensitivity and a...

Issue: Need to use a three phase overload relay in single phase application. Product Line: Tesys D line overload relays Environment: Products sold and used in the United States Cause: Using a single...

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Learn more through our General Knowledge FAQsGeneral Knowledge
Can a customer call DPSG directly, for Drive and Softstart troubleshooting...

Issue : Drives Product Support Group direct contact number. Product Line : Altivar Drives & Altistart Soft Starts Cause : How to contact the support group for drive and soft start. Resolution :...

What is the difference between Open and Close transition for Automatic...

Issue: Automatic Throwover. Product Line: Switchgears and Switchboards. Environment: Switchgears and Switchboards. Cause: Define Open and Close Transitions. Resolution: The Automatic Throwover System...

Choosing the Right Level of Protection (SPD)

Issue: How to choose the correct SPD? Product Line: Surge Protection Devices Answer: Choosing the appropriate Surge Rating for an SPD comes down to two things: 1) The location of the SPD within the...

PACTware® - How to update device catalog

There are three ways to access the device Catalog in PACTware®: 1. By clicking on the Device Catalog icon: 2. By going to the View menu and clicking on "Device catalog": 3. By pressing F3...

What is the maximum frame breaker that can be installed on a I-line QED2...

Issue: The maximum frame breaker that can be installed on an I-line QED2 section Product Line: QED2 Swithboards Resolution: Max 1200A Breaker R Frame/ P Frame

What does the term "NEMA Type 1A" refer to?

NEMA Standards Publication 250-1997, "Enclosures for Electrical Equipment (1000 Volts Maximum)" no longer lists this enclosure type. This enclosure type is commonly accepted to be referring...

Insulation Resistance Testing and Humidity

Issue: How does humidity affect insulation resistance testing results? Product Line: Circuit Breakers Environment: Molded case and insulated case breakers Resolution: High humidity can drastically...

What is the difference between PNP and NPN when describing 3 wire...

Most industrial proximity sensors (inductive, capacitive, ultrasonic and photo electric) are solid state. The term solid state refers to the type of components used within the sensor. Solid state...

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