I have a Smart-UPS, what is your warranty policy?
Issue:
Smart-UPS Warranty
Product Line:
Smart-UPS
Environment:
All models, All Serial Numbers
Cause:
Product Information.
Resolution:
Smart-UPS models that begin with SU, SUA, SUM, SC, SURT, or SMC have a Two Year warranty on the UPS hardware and Battery.
Smart-UPS models that begin with SMT, SMX, or SRT have a Three Year warranty on the UPS hardware and a Two Year warranty on the Battery.
Smart-UPS models that begin with SCL, SMTL, SRTL, or SRYL have a 5 year warranty on the UPS hardware and battery.
The Warranty period starts at the date of original purchase. When requesting warranty service we may ask for proof of purchase if we are unable to verify warranty eligibility through other means. Within the first 30 days after purchase warranty replacements will be new units. After the first 30 days they will be refurbished product unless a refurbished unit is not available. All refurbished units include a new battery and meet all factory fresh specifications. Battery issues will be addressed with a replacement battery and not a full UPS.
Schneider Electric reserves the right to withhold warranty service due to misuse or product modification.
Most Smart-UPS models have optional extended warranties available. If your unit originally had a 3year/2year factory warranty, the extended warranty gives you an extra year of battery warranty.
Example of 1 year Extended Warranty on a Smart-UPS and battery:
Ups = 3 Factory Warranty + 1 Extended = 4 years
Battery = 2 Factory Warranty + 1 Extended + 1 Goodwill = 4 years
Example of 3 year Extended Warranty on a Smart-UPS and battery:
Ups = 3 Factory Warranty + 3 Extended = 6 years
Battery = 2 Factory Warranty + 3 Extended + 1 Goodwill = 6 years
Smart-UPS warranties can be extended to a maximum total of 6 years.
To troubleshoot and/or request a warranty replacement contact your local APC Customer Care Centre ,