Goals and Symptoms

A user has numeric control on their network diagram, and the action is set to open another diagram in the same folder, say map.dgm. All works fine in Vista, but in webreach, clicking on the control opens a blank page, and not the map.dgm.

Causes and Fixes

Reseting the IIS will resolve the problem.
Steps to reset the IIS:

1. Open a DOS window
2. Type <iisreset> without the brackets

Last Revised: November 8, 2007
Applies To: ION Enterprise
Public
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Legacy KB System (APS) Data: RESL189048 V1.0, Originally authored by KBAdPM on 11/09/2007, Last Edited by KBAdPM on 11/09/2007
Related ranges: ION Enterprise V5.5