User lost the usernam and password to the TSXETG30xx Factorycast Gateway module.

Hvordan kan vi hjælpe dig i dag?

Issue
The user lost the username and password to access the HTTP web page in the 'TSXETG30xx' Factorycast Gateway module and needs to reset it back to the default setting.

Product Line
BMENOC301

Environment
Windows 10

Resolution
Due to cyber security reasons, the database that holds the username and password for the HTTP website on the module
is stored in a special chip on the board in the module. It is not accessible using either Web or FTP access The database
can only be accessed through a special hardware device that must be physically attached to the interface on the board.

The user must send the module back to the factory for repair in order to reset the username and password back to
the default setting.