How to display correctly the Vijeo Designer application in the Webgate using Win10 and Internet Explorer?

Sometimes, using Windows 10 with Internet Explorer (Version11) or after an update of Windows 10, the Vijeo designer application is not displayed correctly in the Webgate : the project is slided on the left of the screen.
The Webgate is starting correctly but the HMI image is partially displayed.

See below:


This issue could be caused by Win10 scaling feature.
The Win10 supports high DPI display that can scale your desktop from 100% to 150% in display setting.

The Vijeo-designer runtime doesn’t support this setting.
When the runtime runs standalone, it won’t has problem.
But if the runtime runs inside the Internet Explorer, that could be the problem because the latest Internet Explorer is a High DPI supported application, if it changes the DPI setting, our VJD won’t response that. So, the coordinate calculation will be incorrectly.

Our proposal is to not use scale setting in display (set it to 100%) and do not use zoom function in Internet Explorer.

Please use settings as you can see below:

Udgivet til: Schneider Electric Danmark