Issue:
XU1K3LLXXRCC and XU2K0LLXXRCC Firmware Upgrade via Network Management Card times out and is unable to complete
Product Line:
Smart-UPS Industrial
Environment:
XU1K3LLXXRCC and XU2K0LLXXRCC, All Serial Numbers
Cause:
When upgrading the firmware via the Network Management Card, there is a delay in transferring the data to the UPS.
This causes the update to time out and fail.
- The time-out error occurs while Receiving Firmware image is in progress.
- The percentage at which the time out error occurs varies from unit to unit.
The LCD Display on the UPS will look like this:
The NMC Web interface will display this error:
Resolution:
If you experience this issue, you can upgrade the UPS using a USB Thumb Drive rather than via the Network Management Card.
Instructions and the latest firmware image can be found in APC FAQ ID FA402857
Note: Subsequent UPS firmware updates can be performed via the NMC; however, the time to perform the update may increase by 10 minutes.
