What could cause the Somove software to no longer communicate over the USB/Serial connection?

Issue:

SoMove will not even launch the serial configuration popup window and is triggering an Root Element error.

Product Line:

Somove Software with the TCSM Serial cable.

Environment:

All

Cause:

The first signs for the problem manifested as a "Root Element" error in Somove.

Check your program manager to see if EAE or EcoStruxure Automation Expert v21.x has been recently installed

Resolution:

The Modbus serial DTM suite and the TCSM cable drivers files may need to be purged or reinstalled.

Contact the Drives Product Support Group for assistance. 888-778-2733 option 2 and option 4.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:Support | Schneider Electric Global (se.com)

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