This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Cannot establish communications with external battery packs
Product Line:
Smart-UPS Online
Environment:
All SURT 15K and 20K models, All Serial Numbers
Cause:
Communications are sometimes slow to initialize when connecting external battery packs.
Resolution:
- Disconnect all external battery packs - Wait at least 2 minutes
- Connect first battery pack - Wait at least 2 minutes
- Connect next battery pack - Wait at least 2 minutes
- Continue until all battery packs are recognized and communicating with the UPS.
If issue persists, consult your users manual for additional troubleshooting methods.
Released for:Schneider Electric Egypt and North East Africa
