Issue
StruxureWare Data Center Expert is not accepting my One Time passcode.

Product Line
StruxureWare Data Center Expert (DCE)

StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
SturuxureWare / EcoStruxure Data Center Expert requires a 64 character license key that is created at EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/ by combining the passcode and the Data Center Expert's MAC address.


Resolution:

The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.


1. In a web browser, navigate to EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/
2. Log in to the site using e-mail and password or register.
3. Follow the instructions located on the Welcome page.

Released for:Schneider Electric Hong Kong