Issue
Below error reported during installation of EPO 2021.
"Request: ConfigureUsers fail at function call: AddUserToLocalGroup in broker: BrokerFragments\PSECitectCoreInstaller.Broker.xml"
Environment
EcoStruxure Power Operation (EPO) 2021.
Cause
From the installer logs, it was noticed that the installer expects Windows User Group 'Performance Monitor Users' and 'Performance Log Users' to add user 'NT SERVICE\Citect Runtime Manager' but when it fails to find these user groups then it will cause above error.
Either of the one from below list will cause this error-
Resolution
Manually Create below missing Windows User Group (Run > compmgmt.msc > Local Users and Groups > Groups)
Retry the failed step from EPO 2021 installer UI.
Below error reported during installation of EPO 2021.
"Request: ConfigureUsers fail at function call: AddUserToLocalGroup in broker: BrokerFragments\PSECitectCoreInstaller.Broker.xml"
Environment
EcoStruxure Power Operation (EPO) 2021.
Cause
From the installer logs, it was noticed that the installer expects Windows User Group 'Performance Monitor Users' and 'Performance Log Users' to add user 'NT SERVICE\Citect Runtime Manager' but when it fails to find these user groups then it will cause above error.
Either of the one from below list will cause this error-
- Missing above mentioned two user groups. OR
- These two user groups created in local language (when OS language is other than English).
Resolution
Manually Create below missing Windows User Group (Run > compmgmt.msc > Local Users and Groups > Groups)
- Performance Monitor Users
- Performance Log Users
Retry the failed step from EPO 2021 installer UI.
Released for: Schneider Electric Hong Kong
Issue
Below error reported during installation of EPO 2021.
"Request: ConfigureUsers fail at function call: AddUserToLocalGroup in broker: BrokerFragments\PSECitectCoreInstaller.Broker.xml"
Environment
EcoStruxure Power Operation (EPO) 2021.
Cause
From the installer logs, it was noticed that the installer expects Windows User Group 'Performance Monitor Users' and 'Performance Log Users' to add user 'NT SERVICE\Citect Runtime Manager' but when it fails to find these user groups then it will cause above error.
Either of the one from below list will cause this error-
Resolution
Manually Create below missing Windows User Group (Run > compmgmt.msc > Local Users and Groups > Groups)
Retry the failed step from EPO 2021 installer UI.
Below error reported during installation of EPO 2021.
"Request: ConfigureUsers fail at function call: AddUserToLocalGroup in broker: BrokerFragments\PSECitectCoreInstaller.Broker.xml"
Environment
EcoStruxure Power Operation (EPO) 2021.
Cause
From the installer logs, it was noticed that the installer expects Windows User Group 'Performance Monitor Users' and 'Performance Log Users' to add user 'NT SERVICE\Citect Runtime Manager' but when it fails to find these user groups then it will cause above error.
Either of the one from below list will cause this error-
- Missing above mentioned two user groups. OR
- These two user groups created in local language (when OS language is other than English).
Resolution
Manually Create below missing Windows User Group (Run > compmgmt.msc > Local Users and Groups > Groups)
- Performance Monitor Users
- Performance Log Users
Retry the failed step from EPO 2021 installer UI.
Released for: Schneider Electric Hong Kong
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Efficient electricity distribution using smart grid technologies
The energy landscape is under transition driven by megatrends, such as decentralisation and decarbonisation of energy generation, as well as digitisation across the grid. The world is becoming more electric, as electricity is the most sensible and sustainable solution. The EcoStruxure for Power and Grid helps the electricity companies build a sustainable future by providing greener power generation, building better grids and serving affordable new energy to consumers while improving their profitability.
The energy landscape is under transition driven by megatrends, such as decentralisation and decarbonisation of energy generation, as well as digitisation across the grid. The world is becoming more electric, as electricity is the most sensible and sustainable solution. The EcoStruxure for Power and Grid helps the electricity companies build a sustainable future by providing greener power generation, building better grids and serving affordable new energy to consumers while improving their profitability.