Issue:

User has lost or forgotten the password for the SAGE RTU 3030M unit.

Product:

SAGE RTU

Environment:

Secure Firmware-enabled SAGE RTU devices.

Cause:

Passwords cannot be recovered due to the secure firmware design, which prevents unauthorized access and ensures system security.

Resolution:

There is no way to recover the existing password. The available options are:

1. Send the RTU´s CPU to Schneider Electric

   • We will restore the USER account file to default (as if a new CF card was purchased).
   • The RTU will be out of service until the restored CF card is returned.
   • Benefit: The existing configuration will be retained and will work as before once reinstalled.

2. Purchase a new CF card, part number C3414-S02-10001

   • This allows the RTU to remain in service until the new CF card arrives.
   • The new CF card will have a blank default configuration and default user account (“Admin/Telvent1!”).
   • The customer must reinstall their configuration file. If no backup exists, the configuration must be re-entered manually.

3. Manual restoration using a CF card reader

   • Restore the default USER account and extract the configuration from the old CF card to the new one.
   • Not recommended for field repair as it is easy to corrupt the CF card, making it unbootable.
   • This is the same process Schneider Electric performs in the lab when option 1 is chosen.

Released for: Schneider Electric Hong Kong