Power Monitoring Expert (PME) - Report Measurements Show Blank

Issue:
When trying to run a saved report or create a new one, the "Select Measurements" measurement selector shows as blank. Example of the issue below:

There may be no errors present in the system log when this times out. As a test, go to the Logs for a device within the Diagrams of the Web Applications. Click on the log to see if it fails with an error "Unable to process request...check the system log for details." In the system log, check if this message is present:

Event ID: 96

Log Type: Application

Priority: 191 (Error)

Timestamp (UTC): 6/16/2026 6:04:01.892 PM (Coordinated Universal Time)

Timestamp (Server): 6/16/2026 11:04:01.892 AM (Pacific Daylight Time)

Location: WebReach Logs

Categories: General, Web Asp.Net Page, WebReach Logs

Message:

A problem occurred on page 'https://[COMPUTERNAME]/ion/Historical/DisplayLogs.aspx?queryId=0a92b9b3-4797-4e92-8da1-4d43988b8615&dgm=x-pml:/diagrams/ud/default/8000_FAC-PQ-4WYE_V2.0.0/8000_FAC-PQ-4WYE_V2.0.0-logs.dgm&node=[GroupName.DeviceName]&logServerName=QUERYSERVER.WIN-K74BQGJLU0P&logServerHandle=327952&isEventLog=&HideBackToNetwork=1': Could not find file 'C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\system\etc\IonNames.en-US.resx'.

Product Line:
Power Monitoring Expert (PME) 2024

Resolution:

1. Navigate to the Power Monitoring Expert root folder found in the path ...Schneider Electric\Power Monitoring Expert (such as C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert)
2. Navigate to the ...\system\etc folder within this path
3. Find the IonNames.en.resx file and copy it onto the desktop
4. Rename the copied file on the desktop to IonNames.en-US.resx
5. Paste it into the ...\system\etc folder
6. Restart IIS by running Command Prompt as administrator and running the command iisreset

Released for: Schneider Electric Hong Kong