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Cannot login to PME Web with error User is Not Licensed

Published date: 23 December 2020

Issue
The following error occurs when the user tries to login into PME Web:

          
            
          Access denied. This user is not licensed for web access.
 
  • The problem happened even when no other user was logged in PME Web.
  • By default PME comes with 2 web licenses, included in Base License (applies to both PME9.0 and PME2020). In this case 2 additional web licenses were purchased, for a total of 4 licenses.

Product Line
Power Monitoring Expert

Notes:
  • The problem was observed in PME9.0 but it could apply to other versions as well
  • The script (in resolution section) works in PME2020

Environment
PME Web Application

Cause
Exceeding the number of PME Web licenses

Resolution
Licenses are assigned to users. In case there were previous users, the assigned license needs to be freed. In order to achieve this run the following script:

delete FROM [ION_Network].[dbo].[GroupMembershipMap] where TrusteeID NOT IN (SELECT UserID FROM  [ION_Network].[dbo].[Users])

For convenience the script is attached to this article.

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