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Smartlink SIB - Why Cumulative Registers Drop Off after a Power Cycle ?

Product Line

Smartlink SIB - A9XMZA08

Environment
Standalone product.
Connected with Power Monitoring Expert

Issue
Customers that have some Smartlink connected to Power Monitoring Expert complained that some Smartlink registers dropped to an older value after a power cycle of the product.
image.png

Cause of Issue
This is a known issue related to internal memory for devices that have Firmware lower than v2.4.6
Smartlink with Firmware v2.4.2 or lower are concerned.

Resolution
Download EcoStruxure Power Commission v2.20 (EPC)
Connect your Smartlink SIB directly to your EPC.
Launch the Smartlink FW upgrade to v2.4.6 with EPC.
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Product:
A9XMZA08

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.
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Product:
A9XMZA08