The error "A valid software license could not be found" is displayed when opening Power Monitoring Expert (PME)
Issue
The following error message appears when opening any component of PME (Management Console, Vista, Designer, Web)
A valid software license could not be found.
Possible causes:
* No valid license is installed
* System error
Note: While message may not be exact, similar messages could be observed in different versions.
Product Line
Power Monitoring Expert 7.2.2
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Environment
Software license
Cause
Some services responsible for the licensing and activation of the software may have stopped.
Resolution
To resolve the issue, start/restart the following two services:
- FlexNet Licensing Service
- lmadminSchneider
Steps to restart the above services
- Right-click the windows start button in the bottom left-hand corner of the screen
- Select "Computer Management"
- In the middle of the window that open, select "Services and Applications"
- Select "Services"
- Scroll down, individually, to the services listed above and right-click them
- Select restart
If the error message persists after restarting the services listed above, refer to the StruxureWare Power Monitoring Expert Licensing Guide (attached) or contact your local support representative for further assistance.
Recommendation
If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at: pmo.support@se.com